Store policy
Shipping Policy
Shipping policy
AthenaClub seeks to send paid orders without unnecessary delay. The policy below explains preparation, transit, and delivery support and should be reviewed before purchase.
Order Processing Time
Order processing lasts 0-1 business day from payment confirmation. It takes place Monday through Friday, excluding both weekends and public holidays. Orders submitted on Saturday, Sunday, or a public holiday are handled on the next business day.
Shipping Time
Following dispatch, the delivery estimate is 3-5 business days. A typical end-to-end estimate that includes processing is therefore 3-6 business days.
Shipping Schedule
Key timing: 0-1 business day to process; 3-5 business days after shipment to deliver; Monday-Friday for shipping; and no shipment on Saturday or Sunday.
Shipping Rates
Before checkout is completed, any rate that applies to shipping is visibly disclosed. Checkout also shows free shipping if that option is available.
Shipping Locations
We now ship exclusively within the United States, subject to the available destinations listed at checkout. A customer must provide a complete and accurate address. Delays or failed deliveries arising from a customer-supplied address that is wrong, incomplete, or unavailable are not our responsibility.
Order Tracking
When shipment occurs, the customer receives an email confirmation with tracking information if available. Tracking can require up to 24 hours to refresh after the carrier takes possession.
Delivery Delays
Occasional delay may result from carrier conditions, weather, public holidays, high-volume periods, or another event beyond our control. If delivery has not occurred by the estimate, ask us for help checking the order's status.
Incorrect or Incomplete Address
Confirm the shipping address carefully before the order is placed. Contact us promptly after discovering an incorrect or incomplete address; we will do our best to change it before shipment, but no change is guaranteed once processing or dispatch is complete.
Lost or Missing Packages
Where tracking displays “delivered” but no package is present, check the delivery surroundings and seek details from the carrier. Should more help be required, our customer-care team will assist with review.
Contact Us
The online contact page and support email are available for questions about shipping, delivery, and order status. Our telephone is (603) 791-1737, our email is jssgkaverv@gmail.com, and our physical address is 800 N 5th St, Bismarck ND 58501, United States. Customer-service hours are Monday-Sunday, 9:00 AM-5:00 PM ET.